How to Order By Telephone: Customer Services weekdays between 9am-5pm on 01993 883843 Online: Via our secure website www.misterturtle.com Payment Via our secure website through EKM secure checkout, & SagePay or PayPal. Payment can be made over the telephone using your Visa, Mastercard, Delta, Switch & Maestro debit or credit cards. Delivery We aim to process your order within 2 days of receipt, but please allow 28 days for personalised items. If you require personalised goods urgently, for a small priority surcharge, this can be achieved (please telephone us for details) Where Items are temporarily out of stock, despatch may be delayed. We will advise if the delay is likely to exceed 28 days. All items are subject to availability. Orders over £100 prior to carriage are despatched free of charge to UK mainland addresses only. Standard delivery charges are as follows: £3.95 to UK postcode addresses via Royal Mail. £5.95 to UK postcode addresses via courier. £5.95 to European and Republic of Ireland addresses. £9.95 to Rest of the World addresses. Delivery Overseas or to BFPO addresses will be charged at cost, please contact us for a quotation. Guaranteed next working day delivery  for orders placed before 1.00pm - £8.95. Representation of Goods Every effort is made to represent goods accurately, however due to the hand applied nature of some products, slight variation may occur. The reproduction of colours is as accurate as photographic and publishing processes will allow. Every effort is made to describe goods accurately. Returns Policy We hope that you will be delighted with your purchase, however, non-personalised items can be returned within 14 days from the date of purchase. Goods should be returned in the original packaging and original condition. Faulty goods should be returned within 7 days from the date of purchase. Due to the nature of personalised items, they are non returnable unless faulty or incorrect due to an error in production. We are sorry but we are unable to refund P&P or returns postage on unwanted goods. When returning goods we strongly recommend proof of posting is obtained. Mister Turtle is a trading division of Orange Fox Ltd. Registered in England No.5077646. VAT No.685792080